Please note that the only units we currently support are the Retro series. Due to a lack of parts and increased labor costs, we no longer can provide service or support for older units produced prior to 2013 including, but not limited to, all versions of the Sniper, WorkPrinter, SlideStream, QuickSilver, EZ-Scan, CineMate, MiSkan and Velocity Box. For troubleshooting, instructions and software for these units, please click HERE.

If you have the basic RetroScan, the RetroScan Professional, or the RetroScan Universal and require assistance, feel free to contact us at 830-966-4664 or email us at retrofix@swtexas.net and we will do our best to assist you with any problems you might be having. For troubleshooting, instructions and software for these units, please click HERE.
- FOR REPAIRS -
If you have a Retro/Universal unit in need of repair, please contact us first before sending it in to determine the repair costs (if any). Often we can advise a quick and easy remedy over the phone or we can send you the necessary part that you can install yourself. However, if it is necessary to send in your unit for repair, please click HERE to print and fill out this service form. Tape a copy of this form to your unit before you package it. Also write your name on a piece of removable tape and attach to the unit. And, finally, once the package is closed, write your name/repair on one corner of the box so that we know what to do with it when it arrives. If your repair is urgent, please make that notation on the outside of the box as well as on the top of the form. 


- FOR EBAY REFURBISHING -
If you have a Retro unit in need of refurbishing for eBay, please contact us first before sending it in to determine all refurbishing fees (if any). Please click HERE to print and fill out this refurbish form. Tape a copy of this form to your unit before you package it. Also write your name on a piece of removable tape and attach to the unit. And, finally, once the package is closed, write your name/eBay on one corner of the box so that we know what to do with it once it arrives. Generally speaking, we will ship out eBay refurbished units within 48 hours of receiving your email outlining in writing where you want us to ship the unit. The eBay refurbish will result in a 90 day warranty and shipping, both of which are strictly limited to any location in the lower 48 states.

Terms and Conditions for all repairs and refurbishing can be found HERE.
  
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